The Japanese market is one of the most demanding markets in the world when it comes to quality and customer service. You may therefore rest assured that minsobi provides Japanese quality at affordable prices.
However, minsobi is growing exceptionally fast. For manufacturing defects that may therefore and have slipped our quality control prior to delivery, please visit our 24h online Support minsobi Zendesk.
We want you to feel comfortable whenever you are wearing minsobi. For your satisfaction, it is therefore important that you choose your right size and fit before placing your order. Each style has its own size chart. These can be found on the respective product page.
Please visit our general size guide.
Sizes are measured flat. Depending on how sizes are measured, they sometimes vary 1 – 2 cm.
Our minsobi general size guide illustrates how to comfortably measure your proper size for your safe online order.
Depending on the resolution, settings, and size of your computer monitor, actual colours and textures may differ. Thank you for your understanding.
Presently, minsobi serves customers with a delivery address in Switzerland and the Principality of Lichtenstein.
Interested in minsobi? Please contact us through our 24h online Support minsobi Zendesk.
We however hope to soon be able to serve customers in other European countries. Simply subscribe to our minsobi newsletter and "stay tuned" with our latest products, services, and activities.
For customers with a delivery address in Switzerland and the Principality of Liechtenstein:
Shipping is free for any order value that exceeds CHF200.00.
There is a minimum order quantity of CHF200.00.
For all customers without a delivery address in Switzerland and the Principality of Liechtenstein, delivery charges will be added to the order amount. Customs fees are subject to each country of delivery and will be charged separately by the respective customs authority of the country of delivery.
The Swiss Post will deliver your parcel. Together with our dispatch confirmation by email you will receive your tracking number of the Swiss Post. After about 24 hours you can comfortably track your parcel online at Swiss Post.
When choosing "In-Store Pick Up" (only for customers in Switzerland + the Principality of Liechtenstein), you can pick up your order in Urnäsch. In this case, there will not be any shipping charges.
Unless otherwise stated in the offer, shipments usually take about 10 – 15 business days on the average. In case of payment in advance, our shipment depends on receipt of your payment.
Upon dispatch of your products, you will receive a confirmation email containing your tracking number. Usually, shipment by the Swiss Post takes about 3 – 4 working days.
Upon receipt of your parcel, we recommend that you
We do not accept returns if products have been worn, are without original labels, soiled, stained, or damaged. This will prevent us from any unnecessary endeavour. Thank you very much!
If you have not received your goods (excluding weekends and public holidays) after 7 working days after shipment, please contact us using our 24h online Support minsobi Zendesk.
Please provide us with your order number, date of your order, and tracking number.
Sit back and track your minsobi shipment on your iPhone, iPad, or Mac with the following apps:
These great apps are available in different languages and cover all major domestic and international postal service providers.
minsobi offers payment options like
When you opt to pay by credit card or PayPal please note that we do not know your credit card number.
If you opt to pay by direct order (wire transfer) upon check-out, you will receive our order confirmation by email.
Please transfer the amount due as following:
Beneficiary: minsobi, H. von Brevern
Clearing No.: 254
Account number: 254 1376 6201 L
IBAN: CH22 0025 4254 1376 6201 L
Bank: UBS AG, Herisau
Purpose of payment: "Your order number"
Our delivery process starts upon receipt of your payment, which depends on the transfer of your financial institution (usually between 2 – 4 days). We shall reserve your order for a period of max. 7 working days.
Upon dispatch of your articles, you will receive a confirmation of shipment with your tracking number via e-mail.
For any payments using PayPal you will always receive our order confirmation. Upon receipt, please check your order. In rare cases, processing errors can occur by PayPal, which we cannot influence and are out of our control.
minsobi "Gift Vouchers" are a suitable gift for people with great taste by people with superb taste.
minsobi gift vouchers can found the category "Coupons" in our minsobi store.
Gift vouchers are valid for a period of max. 1 (one) year from the date of issue.
Gift vouchers are valid for the entire product range.
The online shop detects and calculates the respective voucher if it is valid.
Unless otherwise stated by you:
Please enter your voucher code upon check-out.
If you would like to return an item, please notify us at our 24h online Support Zendesk. within a maximum period of 10 days upon receipt of goods or return your item directly to us within a maximum period of 10 days upon receipt of your order.
Please note that you are responsible for any possible loss or damage of the products during transportation until the arrival of the products.
We accept returned items only if
Exceptions are – of course – manufacturing defects that may have slipped our quality control prior to delivery.
Please return the new, never worn, and never used product with its original and non-removed labels
please contact us at our minsobi helpdesk
minsobi does not reimburse shipping charges. You are fully liable for the return shipment of the products, their condition, and safe arrival.
Upon receipt and review of your returned items, we will let you know our decision.
In case of acceptance, we will refund your purchase amount.
Please note that we have no influence on reimbursements onto your CreditCart or PayPal account.
In case of our disagreement, we will return your products.
If you would like a substitute product, such as a different size, colour or even a different model, please place a new order in our online shop to see its availability and return the unused item within a maximum period of 10 days.
In case of manufacturing defects, we will replace the item if is available. If the item is no longer available, we will place a refund unless the style has been damaged by the customer.